Refund policy

We want you to love every piece you purchase from Navi Baby. If something’s not quite right, we’re here to help.

Return Window

You have 30 days from the date your order is marked delivered (as per tracking info) to request a return or exchange.

Unfortunately, we’re unable to process returns or refunds beyond this period.

Please note: shipping costs are non-refundable.

How to Return an Item

To initiate a return, please email us at returns@navibaby.com.au with your order number and reason for return. Once approved, follow the steps below:

  1. Visit our Returns Portal to receive your return label.
  2. Fill in the required details to generate your label.
  3. Pack your item securely in its original packaging.
  4. Drop your parcel at your nearest drop-off point.
  5. Once received and inspected, we’ll process your refund.

We recommend keeping your return receipt/proof of postage until your refund has been processed.

Return Conditions

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition
  • All original packaging must be intact

If we receive an item that doesn’t meet our return criteria, you will be notified and responsible for any re-shipping costs to have the item returned to you.

Refunds

Once your return is received and inspected:

  • You will be notified via email whether your refund is approved
  • If approved, your refund will be processed to your original payment method within a few business days

Please note: if you originally received free shipping, the actual cost of shipping your order will be deducted from your refund.

Haven’t received your refund yet?

If you haven’t seen your refund come through:

  1. Check your bank or payment account again.
  2. Contact your credit card company (some banks take time to post refunds).
  3. Contact your bank to confirm the processing timeline.

If your refund still hasn’t arrived after completing these steps, please email us at hello@navibaby.com.au — we’re here to assist.

Sale Items

Change-of-mind returns are not available for sale items. This does not affect your rights under the Australian Consumer Law.

Gifts

If your item was marked as a gift at checkout and shipped directly to you:

  • You’ll receive a gift credit for the value of your return
  • Once received, we’ll email you a gift voucher for future use

If the order was not marked as a gift or was shipped to the gift giver, the refund will be issued to the original purchaser.

If you have any questions at all, please don’t hesitate to contact us.

We’re always happy to help — with a touch of luxe.

This policy is in addition to your rights under the Australian Consumer Law.