Shipping policy

Shipping & Delivery

At Navi Baby, we aim to deliver both joy and quality — beautifully packaged and on time.

Shipping Costs & Free Shipping

Shipping charges are automatically calculated at checkout after you select your shipping country.

Enjoy free shipping on orders over $75 AUD within Australia, or $90 AUD to New Zealand — no code needed.

Order Processing & Dispatch

Once your payment is confirmed and items are in stock, your order will be dispatched within 1–2 business days.

You’ll receive an email or SMS confirmation with your tracking details once your parcel is on its way.

Estimated Delivery Times

Please allow for processing time in addition to shipping durations:

  • Australia: 3–5 business days
  • New Zealand: 5–9 business days
  • Rest of the world: 10–20 business days

If you need your order by a specific date, contact us and we’ll do our best to accommodate your request.

Important Shipping Information

  • Shipping costs are non-refundable. If a refund is issued, the true cost of shipping will be deducted.
  • Please double-check your shipping details before placing your order.
  • Navi Baby is not responsible for orders that do not arrive due to incorrect addresses entered at checkout.

If your parcel is marked delivered but hasn’t arrived:

  • Please first contact the courier service using your tracking number.
  • If unresolved, we can follow up on your behalf — please allow 2–7 business days for courier response.

 Returned or Unclaimed Packages

If your parcel is returned to us due to incorrect shipping details or an unclaimed delivery:

  • The customer is responsible for additional re-shipping costs.
  • Navi Baby does not offer refunds or replacements for parcels that are marked attempted delivery, unclaimed, or undeliverable due to missing communication with the carrier.

Inspect Upon Arrival

Please inspect your items upon arrival.

If there are any issues with your order, contact us within 14 days of the delivery date.

Regrettably, we cannot assist with issues reported after this window.

International Orders – Customs & Duties

For buyers outside Australia:

  • Import duties, taxes, and fees are not included in your purchase price or shipping costs.
  • These charges are the buyer’s responsibility and may vary by country.
  • Please check with your local customs office for guidance.

Navi Baby will not refund or replace any items returned due to customs issues unless otherwise agreed upon in advance.

Tracking Your Order

All orders include tracking. Once dispatched, tracking will update as your parcel travels. For the most current updates, please check your tracking link provided in your dispatch email or SMS.

We’re here to help if you have any questions — our team is just an email away.

Thank you for choosing Navi Baby — where softness meets style, delivered to your doorstep with love.